Effective Date: September 15, 2023

Welcome to visa-migration-consultant.us (the “Website”), operated by IT Support (“Company,” “we,” “our,” or “us”), an independent immigration consulting and administrative assistance company.

These Terms and Conditions (“Terms”) govern your access to and use of this Website, all services offered through it, and any communications, consultations, digital forms, support systems, or related services provided by IT Support.

By accessing, browsing, purchasing, submitting information through, or using this Website, you acknowledge that you have read, understood, and agreed to be legally bound by these Terms. If you do not agree with these Terms, you must immediately discontinue use of the Website and services.

1. Independent Private Service

IT Support is a private, independent administrative assistance company.

We are NOT:
 

• a government agency;

• affiliated with the United States government;

• affiliated with USCIS;

• affiliated with the U.S. Department of State;

• affiliated with CBP;

• affiliated with any embassy or consulate;

• affiliated with any foreign government authority.
   

Our services are optional.

Applicants may independently complete and submit applications directly through official government websites without purchasing our services.
Official U.S. government resources include:
 

• U.S. Department of State

• DS-160 Official Portal

• USCIS
   

2. Scope of Services

IT Support provides administrative, technical, clerical, translation, organizational, and informational assistance related to immigration and travel documentation processes.
Services may include:
 

• DS-160 preparation assistance;

• visa application guidance;

• travel authorization assistance;

• translation/transcription assistance;

• administrative data entry;

• appointment guidance;

• document organization;

• upload assistance;

• customer support;

• general procedural information;

• technical assistance related to government form completion.
   

The Company does not independently determine immigration eligibility or make governmental decisions.

3. No Attorney-Client Relationship

Use of this Website or services does not create:

• an attorney-client relationship;

• legal representation;

• legal advocacy;

• legal advisory services.
   

Unless explicitly stated in writing, IT Support and its personnel are not acting as attorneys.
No information provided through this Website shall be interpreted as legal advice.
Users requiring legal representation or legal interpretation are encouraged to consult a licensed immigration attorney.

4. User Acknowledgments

By using this Website, you acknowledge and agree that:

• you are voluntarily requesting administrative assistance;

• all information submitted by you must be truthful, complete, and accurate;

• you remain solely responsible for reviewing all applications before submission;

• government authorities make all final decisions;

• approval is never guaranteed;

• visa issuance is discretionary;

• processing times may vary without notice;

• appointment availability is controlled exclusively by government systems;

• government requirements may change at any time.
   

5. Applicant Responsibility

The applicant bears sole responsibility for:

• verifying all submitted information;

• reviewing all forms;

• reviewing uploaded documents;

• confirming all personal data;

• ensuring compliance with applicable immigration laws;

• attending required interviews;

• monitoring official case updates.
   

Failure to provide accurate information may result in:
 

• delays;

• denials;

• administrative processing;

• visa cancellation;

• refusal of entry;

• future immigration complications;

• government penalties.
   

6. No Guarantee Policy

IT Support does not guarantee:
 

• visa approval;

• ESTA approval;

• travel authorization approval;

• appointment availability;

• interview waivers;

• expedited processing;

• government processing timelines;

• entry into the United States or any country;

• immigration outcomes of any kind.
   

Any estimated timelines displayed on the Website are informational only and do not constitute guarantees.
Government authorities may:
 

• deny applications;

• request additional evidence;

• delay adjudication;

• cancel interviews;

• modify requirements;

• suspend processing at any time.
   

7. Government Fees

Government filing fees are separate from service fees unless explicitly stated otherwise.
Our fees compensate IT Support for administrative assistance services and are not government charges.
Users acknowledge that official government filing fees may be non-refundable under government rules regardless of application outcome.

8. Payment Authorization

By purchasing services, you authorize IT Support and its payment processors to:
 

• charge the selected payment method;

• verify billing information;

• conduct fraud prevention checks;

• process recurring or installment payments where applicable.
   

Failure to provide valid payment information may result in cancellation or suspension of services.

9. Refund Policy

Because administrative work may begin immediately after purchase, refunds are limited.
Refund eligibility is determined based on:
 

• work already performed;

• administrative resources allocated;

• account creation;

• consultations provided;

• document review completed;

• application progress;

• communication support already rendered.
   

Refunds will generally not be issued once:
 

• processing has begun;

• consultations have been delivered;

• forms have been reviewed or prepared;

• customer support work has commenced;

• accounts or appointment profiles have been created.
   

Refund requests based solely on:
 

• government denials;

• appointment delays;

• changes of mind;

• travel cancellations;

• processing delays;

• additional evidence requests;

• misunderstanding of government policies;
  shall not automatically qualify for refunds.
   

10. Chargebacks and Payment Disputes

Users agree not to initiate fraudulent or abusive chargebacks after services have commenced.
Where a payment dispute or chargeback is initiated after services have been rendered, IT Support reserves the right to:
 

• submit service records;

• provide communication logs;

• submit timestamps and technical evidence;

• provide signed agreements;

• provide IP logs and access records;

• pursue recovery of outstanding balances where permitted by law.
   

Fraudulent payment disputes may constitute breach of contract and may be reported to applicable financial institutions or authorities.
Nothing in this section limits any consumer rights required under applicable law.

11. Communication Consent

By submitting your information, you consent to receive communications from IT Support, including:
 

• emails;

• SMS messages;

• calls;

• support notifications;

• appointment reminders;

• document requests;

• service updates.
   

Message and data rates may apply.

Users may opt out of marketing communications at any time, though transactional or service-related communications may still be necessary.

12. Privacy and Data Handling

IT Support may collect personal information necessary to provide services, including:
 

• passport information;

• travel details;

• identification documents;

• contact information;

• immigration-related documentation.
   

Information may be processed by third-party service providers used for:
 

• cloud storage;

• customer support;

• payment processing;

• scheduling systems;

• communication systems;

• fraud prevention.
   

While reasonable safeguards are implemented, no electronic system can guarantee absolute security.
Users acknowledge transmission of information over the internet occurs at their own risk.

13. Third-Party Platforms

The Website may integrate third-party technologies and providers.

IT Support is not liable for:
 

• outages;

• delays;

• interruptions;

• software failures;

• third-party data breaches;

• payment processor failures;

• hosting interruptions;

• browser incompatibility issues.
   

14. Limitation of Liability

To the fullest extent permitted by law, IT Support shall not be liable for:
 

• indirect damages;

• incidental damages;

• consequential damages;

• lost profits;

• emotional distress;

• missed travel;

• denied boarding;

• denied visas;

• immigration consequences;

• government decisions;

• data loss;

• website interruptions.
   

Maximum liability shall not exceed the amount paid by the user for the specific service at issue.

15. Indemnification

Users agree to indemnify and hold harmless IT Support, its owners, employees, contractors, affiliates, agents, and representatives from claims arising out of:
 

• false information submitted by the user;

• misuse of the Website;

• violation of laws;

• fraudulent conduct;

• breach of these Terms.
   

16. Intellectual Property

All Website materials including:
 

• text;

• graphics;

• workflows;

• designs;

• branding;

• software;

• forms;

• automation systems;

• user interfaces;

• content;
  remain the exclusive property of IT Support unless otherwise stated.
   

Unauthorized copying, scraping, reproduction, resale, or commercial use is prohibited.

17. Service Refusal

IT Support reserves the right to:
 

• refuse service;

• cancel orders;

• suspend accounts;

• terminate communications;

• deny access to the Website;

where fraud, abuse, threats, suspicious activity, harassment, or misuse are detected.

18. Compliance With Laws

Users agree to comply with all applicable:
 

• immigration laws;

• export laws;

• fraud prevention regulations;

• identity verification requirements;

• payment processing rules.
   

Users may not use the Website for unlawful purposes.

19. Arbitration and Dispute Resolution

To the maximum extent permitted by law, disputes arising from these Terms shall first be attempted to be resolved informally.
If unresolved, disputes may be resolved through binding arbitration in California, except where prohibited by applicable law.
Users waive participation in class actions to the extent legally permitted.

20. Governing Law

These Terms shall be governed by:
 

• the laws of the State of California;

• applicable federal laws of the United States;

without regard to conflict-of-law principles.

21. Severability

If any provision of these Terms is found unenforceable, remaining provisions shall remain fully enforceable.

22. Modifications to Terms

IT Support reserves the right to modify these Terms at any time.

Updated Terms become effective immediately upon publication on the Website.
Continued use of the Website constitutes acceptance of updated Terms.
23. Contact Information
IT Support
Immigration Administrative Assistance Services
Website:
visa-migration-consultant.us
Email: